Whether it's a customer who wants to schedule his lease car for servicing, an accountant who needs to be accessible to clients, or a logistics company that simply cannot deliver without telephony, landline telephony is the lifeblood of many organizations. And with every business, the needs are different. That's why it's important that your telecom solution fits them and is not standard.
At FM, telecom is not a by-product, it is our core business. That makes a world of difference to customers.
What does it mean to you that telecom is our core business?
- Not a standard solution, but specialized customization
We werken niet met generieke templates of copy-paste-implementaties. Iedere klant krijgt een oplossing die volledig afgestemd is op de organisatie, de sector en het gebruik. In bijvoorbeeld de automotive-branche draait het om andere dingen dan in de accountancy of logistiek. Denk aan rapportagestructuren, wachtrijen of CRM-koppelingen. Dat vergt specialisatie. Het gaat er niet alleen om dat het systeem werkt, maar dat het voor jou werkt, zoals je wilt.
- Deep technical expertise
We kiezen ervoor om niet ‘van alles een beetje’ te doen, maar juist in een aantal diensten extreem goed te zijn. Eén daarvan is vaste telefonie, met als bewezen technologisch fundament 3CX, waarin we sinds kort de hoogste partnerstatus hebben ontvangen (Titanium). Omdat het team hier al jarenlang op specialiseert, zijn er oplossingen mogelijk die zelfs buiten de documentatie van de leverancier vallen.
- Service that is truly personal
Although we're also happy to catch up with you, you're probably calling us for something that needs attention. A malfunction, a change or a question. Naturally, we don't want to put you in a menu or queue; we want to answer it as quickly as possible. That's why we work with fixed points of contact. This way we really know our customers, we monitor their systems and there is proactive monitoring. We don't wait until there is a malfunction, but intervene earlier. The contact doesn't stop once everything is connected, that's just where it starts.
- Reachability is always guaranteed
Communication is often one of the most critical processes in an organization. If customers can't reach you, you lose them and sometimes permanently. FM Telecom designs and manages solutions that build in redundancy and availability at every level. From segregated lines to failover routing, it's taken care of before things go wrong.
Why it makes a difference for your organization
You notice the difference between "telecom as a product" and "telecom as a core value" the moment your organization changes, grows or comes under pressure. FM Telecom is able to:
- Scale with your organization,
- Implement technological developments quickly,
- And constantly thinking along from your process.
We see ourselves as a partner rather than a supplier. This way, we ensure that your telecom solution continuously moves with your business, without you having to keep asking for it yourself.
Wondering what we can do for your business? Please contact our specialists, and we will be happy to work with you to find the right solution.
